Warranty | Evergreen Electronics, Inc.

Evergreen Electronics Inc. stands behind the quality of every system we sell.

Desktop computers purchased from Evergreen Electronics include a two (2) year Limited Hardware Warranty beginning on the date of shipment.

Laptops, Chromebooks, and All-in-One (AIO) computers purchased from Evergreen Electronics include a one (1) year Limited Hardware Warranty beginning on the date of shipment.

Extended warranty options are available for laptops. Please contact your Evergreen Electronics sales representative to discuss available coverage plans.

This warranty applies only to the original purchaser and to purchases made within the United States.

Monitors, LCDs, computer parts, and accessories purchased from Evergreen Electronics Inc. are covered by our standard ninety (90) day Limited Warranty.

The following consumable items are not covered once opened: printer ink, toner cartridges, CD/DVD media, retail packaged software, downloadable software, batteries, and similar consumable products. Unopened consumable items may be returned within thirty (30) days of the shipment date.

WARRANTY COVERAGE SUMMARY:

Desktop Computers: Two (2) Year Limited Hardware Warranty
Laptops: One (1) Year Limited Hardware Warranty
Chromebooks: One (1) Year Limited Hardware Warranty
All-in-One (AIO) Computers: One (1) Year Limited Hardware Warranty
Extended warranties are available for laptops. Contact your Evergreen Electronics sales representative for details.
Monitors, LCDs, computer peripherals, parts, and accessories: Ninety (90) Day Limited Warranty
New consumable items are not covered once opened.
Returns for refund are accepted only within the first thirty (30) days after shipment.
Refunds are issued only after returned items have been received, inspected, and verified to be complete and in proper working condition.
After thirty (30) days, customers are responsible for shipping products to Evergreen Electronics for warranty service. Evergreen Electronics will pay return shipping on approved warranty repairs using standard ground service.
A 15% restocking fee applies to remorse returns made within the first thirty (30) days. The fee may increase if returned items are incomplete or not in their original condition. Customers are responsible for return shipping costs.
This Limited Warranty is non-transferable and applies only to the original purchasing entity listed on the invoice. Selling, donating, trading, or otherwise transferring ownership voids the warranty.

BATTERY COVERAGE:

Evergreen Electronics guarantees our laptop batteries will report as good/excellent in the BIOS upon receipt. We will replace a failed battery (one that will not hold a charge or is not recognized by the laptop) within the first (1) year of ownership. Batteries are consumable items and will degrade over time based on how the user operates the laptop, environmental conditions, screen brightness and/or power management settings.
Evergreen Electronics captures battery serial numbers. You will need to report the serial number to us to initiate a battery replacement claim. We may ask you to return the battery to us. Once we confirm battery failure, Evergreen will send you a replacement battery during the first (1st) year free of charge (Client is responsible for the battery installation). If you prefer us to handle the battery replacement and installation, we will cover the labor and shipping both ways for a flat $60 one time fee (Sales tax may apply depending on your state).
Chromebook batteries will report as good/excellent in the BIOS upon receipt. If your Chromebook battery completely dies and is not recognized by the unit, Evergreen will ship the client a replacement battery within the first 90 days of ownership under our parts replacement warranty.

WHAT WARRANTY WILL NOT COVER:

This limited warranty does not cover damage that results from improper installation or operating environment for the product and/or accessories; damage that results from impacts with other objects such as drops and falls; liquid spills or immersion in liquids; software uploads that result in malfunction; service not authorized by Evergreen Electronics Inc.; usage not in accordance with product instructions; failure to perform required preventive maintenance; accidents, abuse, misuse, and/or neglect; natural disasters such as flood, fire, earthquake or lightning; problems with electrical power such as power surges; and problems that result from using parts, components, services and/or software not supplied by Evergreen Electronics Inc. We will not provide warranty coverage if the serial number has been removed, altered or defaced.

This limited warranty does not cover damage that results from the customer’s failure to back up data or other files, nor does it cover damage caused by programs, data, viruses or other files. Evergreen Electronics Inc is not responsible for any loss of data and recommends that customers maintain a back-up system at all times to rebuild or reconstruct lost or altered files, data or programs.

SUBMITTING WARRANTY REQUESTS:

This limited warranty covers repairs or replacements, at Evergreen Electronics Inc.’s discretion, for defective or damaged products returned to us. Servicing your product outside of Evergreen Electronics Inc. will VOID this warranty. To request warranty service, contact Evergreen Electronics Inc.’s Support Team at support@evergreenelectronics.com or by completing the Warranty Request Form located HERE. When submitting a request, please have the following information available: customer contact information, order number(s), serial number(s), a description of the issues(s), and the product part number(s). Valid proof of the date of original consumer purchase, including the serial number(s) of the product(s), may be required before warranty service is provided.

How to Receive an RMA:

If Evergreen Electronics Inc. determines that a warrantied product or part is defective and requires either a repair or replacement, we will issue the customer a Return Material Authorization (RMA) number for the return of the defective product or part. Evergreen Electronics Inc. must receive the defective product or part within thirty (30) days from the RMA issue date. The customer should ship the defective product to Evergreen Electronics Inc. using the original box and packing materials or equivalent packaging method.

Return Shipment:

Evergreen Electronics Inc. will cover the payment for the return shipment of the repaired or replaced product or part. Before shipping the product(s) to Evergreen Electronics Inc. for repair, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call Evergreen Electronics Inc. at 512-715-4273 for assistance. Evergreen Electronics Inc. uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Evergreen Electronics Inc. repairs or replaces a product, its warranty term is not extended, and will expire at the original expiration date.

REFUNDS, EXCHANGES or REPLACEMENTS:

Please note, we will not issue any refunds, exchanges, or replacements for returned merchandise until a Evergreen Electronics Inc. technician reviews your returned product(s), verifies the reported issue/problem, and confirms it meets all criteria for a valid warranty claim. If the technician believes the issue isn’t covered by the Evergreen Electronics Inc. warranty, or if no issue/problem is found, a member of our customer care team will contact you to discuss next steps.

EXCEPT AND TO THE EXTENT EXPRESSLY SET FORTH ABOVE, WE DO NOT OFFER ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND EVERGREEN ELECTRONICS INC.. EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN.

Evergreen Electronics Inc. may deny warranty service if your payment is past due. ALL PAYMENTS OWED MUST BE CURRENT TO RECEIVE WARRANTY WORK.

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