Warranty Info

The standard warranty period for computers and laptops purchased from Evergreen Electronics Inc. is two (2) year beginning on the date of shipment, subject to the conditions and limitations described below. This warranty applies to original purchases made in the United States. Monitors, LCDs, parts, and accessories purchased from Evergreen Electronics Inc. are covered by our standard ninety (90) day warranty. The following consumable items are not covered by our warranty if opened: new printer ink, new toner cartridges, new CD/DVD media, new retail packaged software, new downloadable software, new batteries, etc. If unopened, Evergreen Electronics Inc. will accept returns up to thirty (30) days from the shipment date. 

WARRANTY COVERAGE SUMMARY:  

• Computers: Two (2) year warranty unless annotated differently.
• Monitors, LCDs, computer peripherals and parts: Ninety (90) days.
• All batteries, regardless of condition, carry a limited sixty (60) day warranty.  
• New Consumable items: No warranty if opened  
• Returns for Refund: Applicable in the first thirty (30) days only. NO REFUNDS AFTER 30 DAYS.  
• Refunds: Approval only after Evergreen Electronics Inc. receives, inspects and verifies functionality and completeness of all returned items.  
• After the first thirty (30) days, the customer pays all returned shipping costs for repairs. If returned for a valid warranty claim, Evergreen Electronics Inc. will return the item to the customer at Evergreen Electronics Inc.’s expense (via ground transportation).  
• Restocking Fee: Evergreen Electronics Inc. charges a 15% restocking fee for all remorse returns during the first thirty (30) days. Please note this percentage could increase depending on the condition and completeness of the returned item(s). Buyer is responsible for return-freight postage. 
• Laptop batteries purchased from Evergreen Electronics Inc. are either used/tested or brand new, at customer’s option, and dependent on availability. Used/tested laptop batteries from Evergreen Electronics Inc. will have at least 40% of the original full battery capacity at time of shipment. Brand new replacement batteries are available for an additional charge. Please inquire with your sales agent. Battery serial numbers are captured by Evergreen Electronics Inc. at checkout and serial number(s) must match Evergreen Electronics Inc.’s records before any warranty action can take place.
• This warranty is non transferrable, it is assigned to the purchasing entity as listed on the original Evergreen Electronics invoice.  This warranty cannot under any circumstances be transferred to another party or individual.  If the original purchasing entity sells, donates, trades, or otherwise transfers ownership to another entity, organization or person this warranty is null and void.

This limited warranty covers normal use (“wear and tear”) of all items. This limited warranty does not cover damage resulting from failure to provide a suitable installation or operating environment for the product and/or accessories; damage caused by impact with other objects such as drops and  falls; liquid spills or immersion in liquids; software uploads resulting in malfunction; service not authorized by Evergreen Electronics Inc.; usage not in accordance with product instructions; failure to perform required preventive maintenance; accidents, abuse, misuse, and/or neglect; natural disasters such as flood, fire, earthquake or lightning; problems with electrical power such as power surges; and problems caused by use of parts, components, services and/or software not supplied by Evergreen Electronics Inc.. Warranty coverage will not apply in the event the serial number has been removed, altered or defaced. 

This limited warranty does not cover damage resulting from customer failure to back-up data or other files, nor does it cover damage caused by programs, data, viruses or other files. Evergreen Electronics Inc. is not responsible for any loss of data and recommends that the consumer maintains a back-up system at all times to rebuild or reconstruct lost or altered files, data or programs.

Under this limited warranty coverage, Evergreen Electronics Inc. will, at its discretion, repair or replace defective or damaged products returned to Evergreen Electronics Inc. upon its arrival. Any products purchased through Evergreen Electronics Inc. receiving repair, replacement, and/or service outside of Evergreen Electronics Inc. will render this warranty VOID. Requests for warranty service can be made by contacting Evergreen Electronics Inc.’s Support Team at [email protected] or by completing the Warranty Request Form located on www.evergreenelectronics.com. When submitting a request, please have the following information available: customer contact information, order number(s), serial number(s), a description of the issues(s), and the product part number(s). Valid proof of the date of original consumer purchase, including the serial number(s) of the product(s), may be required before warranty service is provided. If Evergreen Electronics Inc. determines that a  warrantied product or part is defective and that either a repair or replacement product or part is required, the customer will be issued a Return Material Authorization  (RMA) number for the return of the defective product or part. The defective product or part must be received by Evergreen Electronics Inc. within thirty (30) days from the RMA issue date. The defective product should be shipped to Evergreen Electronics Inc. using the original box and packing materials or equivalent packaging method. Payment for the return shipment of the repaired or replaced product or part will be covered by Evergreen Electronics Inc.. Before shipping the product(s) to Evergreen Electronics Inc. for repair, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have any questions, call Evergreen Electronics Inc. for assistance at 512-715-4273. Evergreen Electronics Inc. uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Evergreen Electronics Inc. repairs or replaces a product, its warranty term is not extended, and will expire at the original expiration date. 

Please note no refunds, exchanges, or replacements will occur on returned merchandise until a Evergreen Electronics Inc. technician reviews your returned product(s) and verifies the reported issue/problem, and confirms it meets all criteria for a valid warranty claim. If the technician believes the issue isn’t covered by the Evergreen Electronics Inc. warranty, or if no issue/problem is found, a member of our customer care team will contact you to discuss next steps. 

EXCEPT AND TO THE EXTENT EXPRESSLY SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND EVERGREEN ELECTRONICS INC. EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN.

Evergreen Electronics Inc. reserves the right to deny warranty service if the purchaser is past due or late on a payment. ALL PAYMENTS OWED MUST BE CURRENT TO RECEIVE WARRANTY WORK.